Orders

Upon payment and order completion, you will receive an email confirmation from us that includes your order number and details about how to contact us if you have any questions.

Your credit card will be charged upon check out.

We make every effort to ensure our products reflect the most accurate inventory and shipping information. On rare occasions, changes to our estimated ship times do occur. Orders cannot be cancelled due to a backorder. Orders are immediately sent to and confirmed at our warehouse so we are unable to process cancellations once orders are placed.

Shipping policy

At this time, we are only able to ship within the United States. However, we do plan to expand our international shipping in the future.

We work to ship our standard in-stock products within 3 to 5 business days of order placement. Furniture, rugs, lighting, mirrors and other items listed on our Drop Ship list will ship directly from our vendors ranging from 2 weeks to 6 weeks unless otherwise stated. When placing your order, please review the shipping notes on the listing to find the estimated shipping time frame.

Items marked as PRE-ORDER or BACKORDERED on each product page will ship once in stock. Also please note that the dates provided are estimates and may be subject to change. You will still be charged upon check-out for PRE-ORDERED or BACKORDERED items.

*Please note, that there may be some longer than usual shipping delays due to COVID-19.

It all depends on what is in your order! When items come from our warehouse, we work to ship orders out within 3 to 5 business days of order placement. Some of our larger and unique pieces ship from different locations and will arrive separately. Some furniture pieces may take up to 8-12 weeks to arrive. When placing your order, please review the shipping notes where you will find the estimated shipping time frame from when your order is placed.

We ship most orders via UPS or USPS and may use special freight carriers for larger item deliveries.

Shipping rates are based on weight & size. Freight and/or handling fees are only added on products that require special packaging. We work to include rates that closely reflect those we receive from our shipping partners. This helps to ensure that your pieces arrive in your home to the highest standards.

Returns & Cancellations

At Linen & Birch, we are proud to offer a beautiful collection of unique and high quality items that we truly love – and we hope you will too! All purchases from Linen & Birch are considered FINAL SALE, with the exception of any products that may have arrived damaged or incorrect during shipping.

Please contact a member of our team at hello@linenandbirchinteriors.com for any questions regarding our refund or return policy.

Unfortunately, we are unable to cancel an order once it has been placed as your order is immediately in-process with our fulfillment warehouse.

Other

We would love to hear from you and help answer any questions you might have. You can contact our team at: hello@linenandbirchinteriors.com

If we didn’t answer your question here or if you have additional questions, please contact us at hello@linenandbirchinteriors.com