Upon payment and order completion, you will receive an email confirmation from us that includes your order number and details on how to contact us if you have any questions.
Your card will be charged upon check-out for all in-stock, pre-order, and backordered items.
We make every effort to ensure our products reflect the most accurate inventory and shipping information. On rare occasion, changes to our estimated ship times can occur or items may be backordered at or just upon order placement. We will provide regular communication as to the estimated delivery date on your backordered item. Orders cannot be cancelled once the order has been placed.
We currently ship exclusively to the contiguous United States. We do not ship to Alaska or Hawaii. We apologize for any inconvenience this may cause.
All in-stock items are processed and shipped within 2 to 4 business days. Items such as rugs, lighting, mirrors, ginger jars, and others that are noted on each product page, will ship directly from our vendors. Please allow 2 to 4 weeks for delivery from our vendor partners.
Pieces from our furniture collection may incur additional lead times depending on their delivery method. When placing your order, please review the shipping notes listed on each product page for the most accurate shipping lead times.
Items marked as Pre-Order or Backordered will ship once in stock. We make every effort to ensure our products reflect the most accurate inventory and shipping information, however please note that the dates given are an estimate and may be subject to change. You will be charged upon check-out for Pre-Order or Backordered items.
It all depends on what is in your order! If the items come from our warehouse, we ship within 2 to 4 business days.
Some of our larger and unique pieces ship from different locations and will arrive separately. Pieces from our furniture collection may incur additional lead times depending on their delivery method. When your furniture piece is ready to be delivered, a local carrier representative will reach out to you directly to schedule a time that works best for you to deliver your piece. Some furniture pieces may take up to 6-8 weeks to arrive. When placing your order, please review the shipping notes on each product page.
All parcel orders will be shipped via USPS, UPS, or FedEx unless otherwise specified.
Many of our furniture pieces will be delivered third-party by a delivery service provider during their weekday operating hours. When your item is ready to be delivered, a local carrier representative will reach out to you directly to schedule a time that works best for you to deliver your piece.
Our rates for shipping and handling at checkout are a reflection of the rates we incur from our shipping partners to safely package, deliver, and ensure your order meets the highest of expectations.
Returns & Cancellations
At Linen & Birch, we are proud to offer a beautiful collection of unique and high quality items that we truly love – and we hope you will too! If you wish to return an item that is eligible for a return, please contact our customer care team within 10 days of receiving your order at email@example.com. All eligible returns will be charged a 15% restocking fee. The restocking fee will be taken out of the total eligible refund amount of the product.
Customers are responsible for return shipping and initial shipping charges are nonrefundable. Refunds are made to the original method of payment. Please allow 3-5 business days from the date of receipt to conduct a quality review and issue a refund.
All approved returns must be packed securely and in their original and new condition and must be accompanied by your original packaging slip. Once a refund has been issued, you will be notified via email. Please allow 5-7 business days for a refund to post back to your account.
Returns that are not approved in advance by our team, are received damaged or not in their original condition when we receive them, will not be eligible for a refund.
Linen & Birch does not accept returns on the following items:
- Temple and Ginger Jars
- Vases and pots
- Select décor - All final sale décor items are noted on product pages.
- Sale items - All final clearance sale items are noted on product pages.
- Seasonal/Holiday – All final sale seasonal items are noted on product pages.
- Gift cards
All items ineligible for return will be noted on the individual product page.
Please contact a member of our team at firstname.lastname@example.org for any questions regarding your item or our refund or return policy.
Unfortunately, we are unable to cancel an order once it has been placed as your order is immediately in-process with our fulfillment warehouse.