Shipping Information

Shipping Lead Times

All in-stock items are processed and shipped within 3 to 5 business days. Items such as furniture, rugs, lighting, mirrors, and others that are noted on each product page, will ship directly from our vendors. Please allow 2 to 3 weeks for delivery from our vendor partners, depending on the item. When placing your order, please review the shipping notes listed on each product page to find the estimated shipping time frame. Additionally, a member of our team will follow up with a closer estimate of shipping timelines once your order has been placed.

Upon payment and order completion, you will receive a confirmation email from us that includes your order number our contact information if you have any questions. We will also send an email with the tracking information once your order has shipped.


Due to COVID-19, please note that some items may have delayed shipping times.  All in-stock items will ship out as close to the posted timeframes noted on the specific product page. Thank you for your continuous support and patience at this time!


Pre-Order and Backordered Items

Items marked as Pre-Order or Backorder will ship once in stock. We make every effort to ensure our products reflect the most accurate inventory and shipping information, however please note that the dates given are an estimate and may be subject to change. Orders cannot be cancelled due to a backorder. Orders are automatically sent to and confirmed at our warehouse so we are unable to process cancellations after your order has been placed.. 

You will be charged upon check-out for Pre-Order or Backordered items.

Due to COVID-19, please note that some items may have delayed shipping times.  All in-stock items will ship out as close to the posted timeframes noted on the specific product page. Thank you for your continuous support and patience at this time!


Shipping Couriers

We ship most orders via UPS or USPS and special freight carriers for larger items.

 

Special Delivery Service Items

Most furniture is shipped directly from the vendor and delivered by a delivery service provider that specializes in handling larger, more delicate items. Items included in this category will be listed within each product page. Handling fees are added for those products that require special packaging. The courier will call ahead of time to arrange delivery. They will deliver your items but may not be able to set up or remove packaging. Most of these pieces typically ship within 3-4 weeks of order confirmation unless otherwise specified in the item details. 


Split Shipments

We try our best to ship all items out within the same shipment however there are times when this may not be possible. For those items that come from our warehouse, we work to ship orders out within 3 to 5 business days after order placement. Some of our larger and unique pieces ship from different locations and will be shipped separately. Some furniture may take up to 8-12 weeks to arrive if the item is a special order item from the vendor. When placing your order, please review the shipping notes where it will note the estimated shipping time frame from when your order is placed. We will also follow up with you regarding more accurate shipping timelines once your order is placed.


Shipping Rates

Shipping rates depend on the item ordered and the distance it is being shipped to. We work to include rates that reflect those we receive from our shipping partners. This helps to ensure that your pieces arrive at your home with the highest standards.

All orders will be shipped via your selected shipping method at checkout. We are unable to offer discounted or special shipping terms beyond what is selected at checkout.

 

 

Expedited Shipping

Unfortunately, we are currently unable to expedite orders. Shipping timeframes are determined on the checkout page and are dependent upon the location it is being shipped to and the courier timeframes. We cannot alter shipping methods.

 

International Shipments

Unfortunately, we do not ship internationally at this time, although we hope to in the future! We currently ship exclusively to the United States.

 

Shipping Requests to P.O. Boxes, HFPU Locations, or APO Boxes

We do not ship to P.O. Boxes, HFPU Locations, or APO Boxes. All orders must be shipped to a physical address.

 

Lost or Stolen Deliveries

Unfortunately, we do not accept responsibility for lost or stolen shipments. If your shipment has been lost or stolen, please create a claim with the original courier.